Course Description
This graduate-level course introduces students to the core principles and practices of operations performance management. Students will examine how organizations measure operational performance, use data to identify improvement opportunities, and communicate insights through dashboards and reports. Through applied activities, students will develop practical skills in selecting effective metrics, analyzing operational data, and recommending improvements that support organizational goals. The course is designed for online, asynchronous delivery and reflects the focused scope of a 1-credit MBA learning experience.
Course Objectives
By the end of this course, you will be able to:
- Define and select key performance metrics aligned with organizational strategic objectives to measure operational effectiveness.
- Develop and design basic performance dashboards that clearly communicate operational data and insights.
- Analyze operational data to identify performance gaps and recommend data-driven improvement opportunities.
- Collaborate asynchronously to evaluate operational challenges and propose strategic solutions that enhance team performance.
- Create concise performance reports that synthesize data analysis and improvement recommendations for decision-making purposes.
Outcome Proficiency Groups
MBA 506 helps you grow in three of the five MyMBA program outcomes:
Strategic Thinking & Decision Making
Select performance metrics that line up with your organization’s strategic objectives.
Analytics & Critical Thinking
Analyze operational data to find performance gaps and recommend improvements.
Teamwork & Collaboration
Work through operational challenges with peers to propose solutions that lift team performance.
Where This Course Leads
The skills you build here carry forward to the MBA Capstone, where you bring all five outcome proficiency groups together to tackle a contemporary business challenge.
