Course Description
This dynamic course equips participants with the knowledge and tools to optimize business operations through the integration of process mapping, bottleneck analysis, and capacity planning. Learners will explore the foundational principles and practical applications of these techniques, gaining the ability to visually represent and analyze workflows using process mapping tools. Through hands-on exercises, participants will identify bottlenecks and inefficiencies in business processes, evaluating their impact on overall operational performance. The course also delves into capacity planning strategies, enabling learners to assess their effectiveness in aligning resources with organizational demands. By the end of the course, participants will develop a comprehensive process improvement plan that synthesizes process mapping, bottleneck analysis, and capacity planning to enhance workflow efficiency and drive operational excellence.
Course Objectives
By the end of this course, you will be able to:
- Identify key concepts, tools, and techniques used in process analysis and workflow optimization.
- Explain the importance of process mapping, bottleneck analysis, and workflow optimization in improving organizational efficiency.
- Develop process maps and identify bottlenecks in workflows using industry-standard tools and techniques.
- Evaluate the effectiveness of workflow optimization strategies in addressing inefficiencies and improving outcomes.
- Design a comprehensive workflow optimization plan for a real-world business process, incorporating process mapping, bottleneck analysis, and improvement strategies.
Outcome Proficiency Groups
MBA 507 helps you grow in three of the five MyMBA program outcomes:
Strategic Thinking & Decision Making
Build a process improvement plan that makes a clear case for change.
Analytics & Critical Thinking
Map workflows and find bottlenecks using industry-standard tools and techniques.
Teamwork & Collaboration
Work with the people who run a process to see how work really flows and where it stalls.
Where This Course Leads
The skills you build here carry forward to the MBA Capstone, where you bring all five outcome proficiency groups together to tackle a contemporary business challenge.
