Full course description
A senior operations leader recently told me that his company had launched 12 improvement initiatives in 3 years. Twelve. And operational performance had barely budged. He wasn't alone. Most organizations don't have an effort problem — they have a measurement problem. And that's exactly what this course is built to fix.
If you've ever sat in an operations review where the numbers looked fine but the business felt broken — you've seen it. The gap between what gets measured and what actually drives performance is where good companies become great ones, and where great ones quietly fall behind. This course closes that gap. Operations Performance Management is built around four core disciplines — planning, monitoring, improvement, and integration — that turn performance management from a reporting exercise into a strategic capability. You'll work with the frameworks that high-performing organizations actually use: SMART metrics, Balanced Scorecards, OKRs, DMAIC, and dashboard design grounded in cognitive science. But this isn't a theory course. From the first module forward, you'll apply every concept to your own organization through a structured Learning Journal. By the end, you'll have built a working performance dashboard, identified a real improvement opportunity, and produced an executive-ready report — the same kind of artifact senior leaders use to make operational decisions. Operations performance management is the discipline that connects strategy to execution. It's how organizations stop drowning in data and start making decisions that move the business. And in an environment where margins are tighter, expectations are higher, and the pace is unforgiving — it's no longer optional.
So let's get to work.